Quality Policy Statement

The principle objective of Grade 2 Structural Repairs Ltd is to rank amongst the best specialist concrete & associated repairers by providing a first class service which reflects:

High quality standards of workmanship
Highly trained, valued and motivated workforce
A modern and efficient working environment

Our goal is to sustain a stable and profitable business and be recognised for meeting customers expectations by providing:

Conformance to specification, contract & standards
Value for money
Technical expertise and meeting agreed deadlines

Everyone is encouraged to contribute to continuous improvements of the concrete repair service and to:

Aim to 'get it right first time'
Raise a corrective action report (car) to rectify problems, which are also seen as opportunities to improve processes
Performance measures are a feature of improvement

It is management's responsibility to ensure that the Policy is understood, implemented and maintained at all levels in the organization. It is mandatory that the quality system covers all work.

Our quality system complies with ISO 9002: 1994 and l am responsible for making it work.

David Dinsdale
Managing Director